POSITION: GUEST SERVICES FULL TIME-FLEX
Classification: Hourly, Non-Exempt
Job Description:
Assist residents staying in the shelter overnight
Monitor the activity of residents on an assigned shift enduring safety, security and compliance to house rules
Maintains accurate and complete records and logs containing pertinent information
Assist with emergency shelter and day shelter guests with check-in and services.
Ensures that facility is maintained in a neat and proper order
Communicates with supervisor and designated staff regarding guest issues
Maintain confidentiality of all communication regarding guests, agency, and staff
Check answering machine messages, and answer the phone as needed.
Manages shelter operations to include enforcing shelter rules, policies and procedures, ensuring a calm, and supportive atmosphere.
Conducts daily Chore Assignments for guests
Orients, assists and manages volunteers as needed
Performs janitorial and cleaning services as needed
Assist when needed if another co-worker is unable to perform their duties
Other duties as assigned
Education/Experience:
High School diploma or G.E.D.
One year prior experience performing customer service duties, or any equivalent combination of training and experience, which provides the required knowledge, skills and abilities
Qualifications:
Strong problem-solving skills
Confident communication skills both written and verbal
Flexibility & ability to troubleshoot
Relationship manager with comfort in working with diverse populations (volunteers, staff, board members, community members, etc.)
Detail-oriented and organized, Ability to organize a daily workload by priorities.
Ability to work both independently and as a member of a larger staff team
Ability to de-escalate difficult situations, possess and implement strong conflict resolution skills.
Ability to connect with diverse types of organizations: schools, businesses, government, faith organizations, etc.
Patient, compassionate, & professional
Must have flexible schedule, nights and holidays
Physical Demands:
Prolonged standing, walking
Must be able to lift up to 40 pounds
Email cover letter and resume to info@ourdailybreaddenton.org
Our Daily Bread is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is free from any form of discrimination and harassment. All employment decisions at Our Daily Bread are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate. We are proud to be an equal opportunity workplace.